Customer Success Manager

📋 Description

• Lead scaled customer motions to accelerate onboarding, adoption, time-to-value.
• Connect Sonatype capabilities to customer outcomes; translate intent into next steps.
• Provide proactive guidance on best practices and risk mitigation.
• Monitor customer health, identify risk signals, and drive mitigation with internal teams.
• Collaborate with Support and Services; stay focused on outcomes and value realization.
• Use GenAI as a thought partner to improve analysis, planning, and communication.

🎯 Requirements

• Experience in Customer Success, Technical Account Management, Solutions Consulting, or similar in B2B SaaS.
• DevOps, CI/CD, artifact management, OSS governance/security.
• Strong customer-facing communication; educate, influence, and lead conversations.
• Comfort prioritizing and executing across a portfolio with discipline.
• Demonstrated ownership, bias for action, and multi-priority management.
• GenAI fluency; habit of using AI tools to improve execution.

🎁 Benefits

• Gartner MQ: Application Security Testing (2025)
• AI Breakthrough Award for AI Compliance Solution (2025)
• DEVIES Award for SBOM Manager (2025)
• Forrester Wave Leader in Software Composition Analysis (2024)
• Fast Company Best Workplaces for Innovators (2024)
• Parental Leave & Paid Volunteer Time Off