Customer Success Manager

📋 Description

• Own customer success across strategic accounts focusing on adoption, retention, satisfaction, and
• Lead onboarding and adoption with tailored success plans tied to objectives and outcomes.
• Build trusted relationships with executive and operational stakeholders for long-term engagement.
• Conduct QBRs/MBRs to demonstrate ROI and align on priorities.
• Provide high-level technical support for troubleshooting, bugs, upgrades, and operations.
• Monitor support cases and coordinate with Support for timely resolutions.

🎯 Requirements

• At least 5 years in customer-facing roles with engagement and enablement.
• Strong troubleshooting and root-cause analysis skills; communicate solutions clearly.
• Experience with JIRA, Zendesk, or similar tools.
• Proficiency in at least one programming language (C++, Java, or JavaScript).
• Solid networking fundamentals (DHCP, DNS, HTTP).
• Unix/Linux administration experience (Red Hat/CentOS/CoreOS).

🎁 Benefits

• Fully remote position within Europe aligned with CEST.
• Work at the intersection of AI, data infrastructure, and enterprise tech.
• Exposure to strategic enterprise accounts and senior stakeholders across EMEA.
• Opportunity to influence product/engineering by voicing customer needs.
• Collaborative environment with engineering, product, sales, marketing, and customer success.
• Contribute to development of infrastructure supporting AI-powered apps.