Customer Success Manager

📋 Description

• Lead the post-sale engagement, retention, and growth of your customers partnered closely with the
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure
• Collect and articulate customer use cases, case studies, and testimonials
• Develop business reviews and analytics reports for customers
• Share customer feedback and insights to internal stakeholders
• Drive overall account health including engagement, articulated return on investment, account

🎯 Requirements

• 4+ years of experience in a client-facing role ideally customer success, managing relationships
• Sophisticated business sense and understanding of underlying drivers and strategy of our customer's
• Ability to lead technical conversations and persuade others to take action based on requirements
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with
• History of success as a consultant, pre-sales, technical account management, or equivalent

🎁 Benefits

• Full range of benefits including medical, dental, and vision insurance
• 401(k) with company match
• PTO