Customer Success Manager

📋 Description

• Serve as a day-to-day point of contact for a portfolio of accounts, building relationships that go
• Apply critical thinking to get past a customer's stated request to the underlying need, with an
• Help customers adopt the Sift platform features most relevant to their goals, and track progress
• Represent customer feedback and needs internally, partnering with senior CSMs and other teams on
• Help prepare and contribute to QBRs and other customer-facing reviews, with growing ownership as
• Develop a working understanding of Sift's product and the fraud landscape, and start contributing

🎯 Requirements

• 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role
• Strong critical thinking and problem-solving skills, comfortable working through ambiguous customer
• Demonstrated ability to build trusted relationships with customers and represent their needs
• Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general
• Strong customer-facing communication skills, comfortable with technical and non-technical audiences

🎁 Benefits

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Flexible lifestyle wallet
• Learning & development reimbursement
• Flexible time off