Customer Success Manager

📋 Description

• Act as the primary point of contact for assigned customers, building trusted long-term
• Develop and manage customer success plans, conduct regular customer touchpoints and business
• Monitor product and feature adoption, identify underutilized capabilities or declining usage, and
• Stay informed about product releases and proactively enable customers on relevant features through
• Monitor customer and system health indicators, including adoption, support trends, SLA performance
• Track SLA performance, anticipate potential breaches, and coordinate with Support and Engineering

🎯 Requirements

• Minimum 3 years of experience in Customer Success, Account Management, SaaS Support, Consulting, or
• Fluency in English, with strong written and verbal communication, listening, presentation, and
• Proven ability to build customer relationships and manage stakeholders effectively, including
• Strong analytical, problem-solving, and decision-making skills, combined with exceptional attention
• Excellent organizational and time-management abilities, with the capacity to manage multiple
• Demonstrated ability to proactively identify customer risks, improvement opportunities, and

🎁 Benefits

• Fully remote work opportunity based in India.
• Opportunity to manage and grow relationships with enterprise SaaS customers.
• Exposure to customer success, SaaS product adoption, service delivery, and commercial expansion.
• Cross-functional collaboration with Product, Engineering, Implementation, Support, Sales, and
• Opportunity to influence product improvements through structured customer feedback and insights.
• Hands-on experience with customer health management, SLA governance, and operational excellence.