Customer Success Manager

📋 Description

• The Customer Success Manager will own the success, retention, and growth strategy for a portfolio
• Own renewal outcomes and net revenue retention (NRR) across assigned enterprise accounts by
• Identify and support expansion opportunities by partnering with sales teams on upsell and
• Build trusted relationships with executive stakeholders and lead strategic conversations, including
• Drive customer adoption through effective onboarding, success planning, product education, and
• Act as the voice of the customer by sharing feedback, insights, and success stories with product

🎯 Requirements

• The ideal candidate is a customer-focused and commercially minded professional with experience
• 7+ years of experience in customer success, account management, or client-facing roles within
• Proven experience managing enterprise accounts and achieving retention, renewal, churn reduction
• Strong executive presence with excellent presentation, communication, and relationship-building
• Demonstrated ability to conduct strategic business reviews and communicate business value to senior
• Revenue-oriented mindset with the ability to identify opportunities for account growth.

🎁 Benefits

• Competitive compensation package with a base salary of $80,000–$90,000 plus variable compensation.
• Full health benefits, including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Opportunity to work remotely within the United States.
• Ability to collaborate with enterprise customers and make a direct impact on customer growth and