Customer Success Manager

📋 Description

• Own the success of Commercial Real Estate customers with scalable playbooks.
• Serve as trusted advisor to help customers reach goals and ROI.
• Monitor health scores and usage to identify at-risk accounts and growth.
• Design scalable programs (webinars, emails, in-app guidance) delivering value.
• Collaborate with Sales, Product, Support to champion the voice of the customer.
• Track renewals, escalations, and at-risk accounts with internal stakeholders.

🎯 Requirements

• 2–5 years in Customer Success, Account Management, or Program/Project Management
• Experience owning the full renewal process
• Data-driven, scaled approach to manage a large book of business
• Strong communication and organizational skills; able to prioritize across demands
• Experience building and executing customer programs or playbooks with measurable outcomes
• Comfortable in a fast-paced, high-growth environment