Customer Success Manager

📋 Description

• Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it. That
• Drive Adoption and Platform Completeness. Klue ships fast. Your job is to make sure every customer
• Map Outcomes and Demonstrate ROI. You connect Klue to what your customers actually care about: win
• Multi-Thread and Lead Change. You build across levels by default: economic buyers, Champions
• Lead the Account Team. You own the account, which means owning the strategy and everyone working

🎯 Requirements

• Must Haves: The experience: track record in a CSM or commercial role with direct revenue
• Nice-to-Haves: Experience in competitive intelligence, product marketing, sales enablement, or B2B

🎁 Benefits

• High Performance Culture: We reward high performance and growth through career development
• Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like
• Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option
• Our Vacation Policy is Take The Time You Need.
• Top-tier tools: All employees will receive a Mac (or PC) and access to A+ tooling.
• AI First: All employees are encouraged to lean into AI to work smarter and faster.