Customer Success Manager

📋 Description

• Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it. That
• Drive Adoption and Platform Completeness. Klue ships fast. Your job is to make sure every customer
• Map Outcomes and Demonstrate ROI. You connect Klue to what your customers actually care about: win
• Multi-Thread and Lead Change. Single-threaded accounts are at-risk accounts. You build across
• Lead the Account Team. You own the account, which means owning the strategy and everyone working

🎯 Requirements

• Experience in a CSM or commercial role with direct revenue accountability. You've owned renewals
• Ownership. Ability to lead and coordinate a cross-functional account team without direct authority.
• Customer facing. Proven success building trust and credibility across a customer organization, from
• Commercial fluency. Comfortable with upsell conversations, business-case development, and
• Strong discovery skills. Can diagnose a customer's business goals, connect them to Klue's platform
• Change management instinct. Knows how to build internal Champions, navigate complex stakeholder

🎁 Benefits

• Competitive base compensation plus variable
• Monthly Pension Contribution
• Extended health & dental benefits that kick in within your first month in seat
• Opportunity to participate in our Employee Stock Option Plan
• Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation
• Direct access to our leadership team, including our CEO