Customer Success Manager

📋 Description

• Manage a dedicated portfolio of 40–60 Mid-Market customers, driving lifecycle success
• Lead onboarding and milestone reviews toward first outcomes
• Develop measurable success plans aligned to customer goals
• Provide strategic, value-focused guidance and monitor adoption/health
• Partner with Account Management and cross-functional teams on retention and expansion
• Own escalations end-to-end with clear communication

🎯 Requirements

• 2+ years of experience as a Customer Success Manager in SaaS
• Experience communicating with software developers on technical topics
• Customer-centric mindset with strategic advisory skills
• Ability to understand business context behind customer requests
• Strong organizational and prioritization skills
• Comfort in ambiguous situations with problem-solving and creativity

🎁 Benefits

• Annual salary $80,000 USD or equivalent in local currency
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance for employees
• 16 weeks of paid parental leave
• Unlimited paid time off
• Remote-work and wellness stipends
• Professional development budget