Customer Success Manager

📋 Description

• Own large strategic accounts; drive satisfaction and retention.
• Lead onboarding and ensure ongoing engagement post-implementation.
• Remove friction in the customer journey; track value delivery.
• Accelerate time-to-value via adoption and ROI measurement.
• Share customer insights with Product for continuous improvement.
• Collaborate with Sales, Support, and Services to identify expansion.

🎯 Requirements

• 4+ years in Customer Experience or Account Management in Network Security.
• Excellent communication and organization skills.
• Explain technical topics to non-technical audiences in large enterprises.
• Bachelor's degree or equivalent experience; willingness to travel.
• Proven credibility with customers and internal stakeholders.
• CISSP or equivalent certification preferred; 3+ years in technical PM/technical account mgmt.