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19 days ago
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Full time
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crm customer success saas onboarding training
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📋 Description

  • Guide new customers through onboarding for adoption and collaboration.
  • Provide ongoing support and education with trainings and product demos.
  • Create and update user guides, tutorials, and support documentation.
  • Monitor customer health metrics to address issues and ensure satisfaction.
  • Leverage customer insights to inform support approaches and product messaging.
  • Conduct Quarterly Business Reviews (QBRs) to review progress and growth opportunities.

🎯 Requirements

  • 5+ years in customer success or client services in a B2B SaaS or Generative AI firm.
  • Proven track record of exceeding customer success goals (retention, CSAT).
  • End-to-end product management knowledge from research to launches.
  • Ability to thrive in a startup environment with agility.
  • Understanding of AI tech and its applications.
  • CRM and customer support tools proficiency; travel up to 10%.

🎁 Benefits

  • Health and dental plan
  • Life insurance
  • Monthly voucher for meals, culture, education, health and mobility
  • Child care assistance and more!
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