Customer Success Manager

📋 Description

• Own client activation and onboarding — become a Hubstaff subject matter expert and guide new
• Manage ongoing customer relationships — conduct value-driven business reviews, track progress
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of
• Build and maintain strong, trust-based relationships with key decision-makers and daily users
• Deliver key account insights: report on customer health, renewal risk, and expansion opportunities
• Develop scalable processes and playbooks that streamline onboarding and lifecycle management

🎯 Requirements

• 4+ years of experience in Customer Success within a PLG SaaS company.
• Proven experience managing 100+ accounts, balancing proactive engagement with operational
• Strong ownership mentality — accountable for customers’ results and takes initiative to solve
• Exceptional relationship and communication skills, able to engage both executive and operational
• Comfortable working with data, dashboards, and customer metrics to inform decisions and drive
• Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or

🎁 Benefits

• Fully remote role with flexible working hours
• Meaningful work — help thousands of teams operate more effectively and sustainably every day
• Supportive culture built on trust, autonomy, and balance
• Private health insurance, paid time off, and local benefits (for employees)
• Annual stipends for home office, wellness, or professional development
• Clear career progression pathways, mentorship opportunities, and skill development programs