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salesforce onboarding ai plg gong
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📋 Description

  • Own end-to-end post-sale CS for a customer portfolio.
  • Build v1 onboarding playbook within 30 days.
  • Create AI-driven CS workflows using data sources (ChurnZero, Salesforce, Gong).
  • Define adoption benchmarks and surface at-risk accounts.
  • Lead executive reviews with government and financial institutions.
  • Design scalable CS infrastructure for future hires.

🎯 Requirements

  • 5+ years in CS post-sale with NRR/GRR/expansion ownership.
  • Domain credibility in cyber, CTI, national security, or financial crime.
  • Built CS function/onboarding playbook or PLG motion from scratch.
  • Production AI fluency; repeatable AI workflows with measurable results.
  • High independence; ship v1 with minimal direction.
  • Strong executive presence; run QBR with senior government or financial execs.

🎁 Benefits

  • Fully remote, distributed-first company.
  • Async-first culture with Slack and strong documentation.
  • High autonomy and leadership access.
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