Customer Success Manager

📋 Description

• Be the face of Insider to clients and bridge needs with our tech.
• Help clients understand needs and match features to goals.
• Ensure clients maximize product use and adoption.
• Collaborate with engineers and product teams to deliver tech support.
• Develop and maintain key account plans to boost client value.
• Provide feedback on trends and opportunities to enhance partnerships.

🎯 Requirements

• A university degree in Business, Marketing, or related fields.
• 4+ years in customer-facing success, account management, or strategic consulting in Martech/SaaS.
• Strong communication in English & Malay.
• High sense of responsibility and accountability.
• Strategic thinker with excellent project management.
• Customer-oriented with robust relationship-building.

🎁 Benefits

• Diverse global team with 50+ nationalities.
• Internal trainings covering AI fundamentals, coding, languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become an ESOP Shareowner and own a piece of what you build.
• Referral bonuses and social impact volunteering opportunities.
• Global retreats and year-round team-building events.