Added
29 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

account management customer success upselling saas churn reduction

📋 Description

  • Drive software adoption and optimization for SMB customers
  • Build strong relationships and monitor customer health
  • Provide proactive support and continuous education
  • Identify upsell opportunities and reduce churn
  • Track metrics like NPS and CSAT to improve outcomes
  • Collaborate across teams to deliver customer value

🎯 Requirements

  • Bachelor’s degree or equivalent work experience
  • Fluent in French; German a big plus
  • 3 years in customer success, sales, or account management
  • Ability to quickly learn the Mindbody platform
  • Strong communication and cross-functional collaboration
  • Excellent time management and organizational skills
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