Customer Success Manager

📋 Description

• Guide customers through lifecycle stages: onboarding, adoption, value realization, expansion
• Lead and monitor customer success plans across digital and hybrid engagement models.
• Identify risks and opportunities from customer data and engagement signals.
• Drive adoption of core workflows and solutions to maximize value for customers.
• Support renewal readiness and growth initiatives with best practices.
• Collaborate with cross-functional teams to share insights and influence programs.

🎯 Requirements

• 3+ years in Customer Success, Account Management, SaaS Support, or related role.
• Experience with digital-first or hybrid customer engagement models.
• Strong ability to analyze data and translate insights into action.
• Proven trust-building in remote and scaled environments.
• Excellent written and verbal communication skills.
• SaaS/payments/fintech or legal domain experience preferred.

🎁 Benefits

• Health Insurance Coverage: multiple medical, dental, vision plans with company-paid HDHP option.
• Financial perks: competitive compensation, bonuses, equity options, 401(k) or RRSP with company
• Flexible Time Off, paid holidays, parental leave program.
• Wellness stipends, mental health support, nutrition coaching.
• Learning and Development: ongoing learning, leadership programs, funds for development.
• Volunteer/giving back programs and team engagement events.