Customer Success Manager

📋 Description

• Own the relationship, adoption and success for a book of customers, from onboarding through to
• Consult with customers to understand their business, product, and application goals and confirm
• Define strategy to deliver maximum value through the LogRocket platform and partnership
• Successfully onboard new customers focused on their time to value for their priorities, projects
• Be multi-threaded across teams and executives, executed through regular emails, informal weekly
• Proactively monitor and take action to ensure broad team feature usage, positive health scores, and

🎯 Requirements

• 1-2+ years experience in product management and/or data analytics role
• Experience with customer support, technical customer support, or solution engineering desired
• Experience in building and/or supporting customer retention, churn, and upsells
• Ability to work with key champions, build relationships and uncover potential areas of expansion
• Self-learner and self-starter, able to become a product expert and customer advocate
• Strong organizational skills and detail-oriented skills needed

🎁 Benefits

• Extensive health, dental, vision benefits, 401k and commuter benefits
• Open vacation policy - we all work hard and take time for ourselves when we need it, no strings
• Three months of fully-paid parental leave to any employee welcoming a child into their home
• 401k and commuter benefits
• Generous stock options - we all get to own a piece of what we’re building
• Regular team outings and activities (from boat rides to paintball, we’ll try anything!)