Customer Success Manager

📋 Description

• Own the post-onboarding customer relationship, guiding customers toward sustained value realization
• Own retention outcomes by proactively monitoring account health and risk signals and executing
• Run structured check-ins, business reviews, and account planning for a Mid-Market book of business
• Build and maintain trusted relationships with customer stakeholders across each account
• Advocate for customers by surfacing feedback, trends, and risks internally to inform product and
• Identify opportunities to boost product adoption and drive upsell/cross-sell within your book

🎯 Requirements

• 3+ years managing a Mid-Market book of business, with demonstrated success in retention, renewals
• Track record of independently managing complex, multi-location accounts with minimal oversight, and
• Strong business acumen - able to understand customer goals, identify risk early, and prioritize
• Effective EQ - a clear, empathetic communicator who can deliver direct messages while preserving
• Comfortable managing competing priorities and evolving processes, executing under ambiguity while
• Growth mindset - proactively identifies and drives expansion opportunities using customer context

🎁 Benefits

• Competitive base pay and performance bonus eligibility
• Equity participation for all full-time employees
• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
• Annual $1,200 HSA employer contribution for eligible plans
• 100% covered dental, vision, life, and disability insurance
• 12 weeks of fully paid U.S. parental leave