Customer Success Manager

📋 Description

• Manage relationships with mid-tier customers to ensure continued success and feature adoption.
• Act as the first point of human contact for users who have not yet interacted with a representative.
• Conduct onboarding check-ins, webinars, and product walkthroughs to help users achieve first value.
• Identify upsell or cross-sell opportunities through customer usage analysis and pass qualified
• Partner with the Product and Customer Operations teams to surface insights, feedback, and
• Foster community engagement through online events, user groups, newsletters, and in-app

🎯 Requirements

• Bachelor’s degree or equivalent.
• 1–3 years of experience in Customer Success or Account Management (preferably in SaaS or tech).
• Strong communication skills with the ability to guide and educate customers effectively.
• Excellent written and verbal communication skills; empathetic and customer-first approach.
• Familiarity with CRM and customer success platforms (e.g., HubSpot, Intercom, Gainsight, etc.).
• Ability to interpret customer data to identify trends, risks, and opportunities.

🎁 Benefits

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid
• Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare)
• 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Eligibility for employee equity plan (stock options)