Cision

1,001-5,000 employees
37 jobs posted

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Customer Success Manager

Customer Support

Added

2 hours ago

Location

🌍 Europe

Type

Full time

Salary

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Related skills

salesforce intercom salesloft everafter success hub

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📋 Description

Onboard customers via self-service and guided resources.
Manage a pooled portfolio and optimise engagement.
Triage inquiries and resolve tickets via Success Hub and Intercom.
Guide customers through lifecycle from onboarding to renewal.
Collaborate with Support, Sales, MDR; document handoffs in Salesforce.
Contribute to process improvements and scalable digital CS.

🎯 Requirements

Efficient time and task management.
Excellent written communication with empathy.
Familiarity with Intercom, Salesforce, Salesloft, and Success Hub/EverAfter.
Comfortable with continual process improvement and digital tools.
Experience in customer success or B2B SaaS (preferred).

🎁 Benefits

Inclusive environment supporting diverse talent.
Global team with cross-functional collaboration.
Reasonable accommodations for applicants.

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