Serve as primary liaison for technical questions/escalations with Support, PM, and teams.
Develop success plans with goals and KPIs; guide customers; report progress.
Collaborate with Account Management to secure contract renewals.
Identify opportunities to expand Cymulate’s usage across the customer’s org.
Lead POCs for upsells; present pilots, QBRs, ABRs with key accounts.

🎯 Requirements

3-5 years in customer success/project management; proven major account track record.
Technical cybersecurity experience with strong analytical and PM skills.
Proactive problem solver with independent decision-making.
Identify and drive internal resolutions with tech support.
Proven enterprise client relationship building and delivering customer success.
Excellent communication; ability to engage stakeholders at all levels.
Ability to multi-task in a fast-paced environment.
Fluent in English.

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