Customer Success Manager

📋 Description

• Manage a broad portfolio of Enterprise/Commercial customers via scalable, one-to-many engagement.
• Deliver value through digital touchpoints: webinars, emails, in-app messages.
• Monitor health signals (usage, engagement, sentiment) to mitigate risk and drive adoption.
• Execute playbooks and workflows to onboard, adopt, renew, and expand.
• Support customers through structured success journeys and best-practice guidance.
• Identify and escalate at-risk accounts or high-impact opportunities for Sales.

🎯 Requirements

• 1-3 years in Customer Success, Account Management, or SaaS.
• Experience managing high-volume portfolios or in a tech-touch model.
• Strong communication for one-to-many customer engagement.
• Data-driven mindset; able to interpret usage data and signals.
• Highly organized; able to manage competing priorities at scale.
• Experience with Planhat and Salesforce (CRM).