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14 days ago
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📋 Description

  • Own retention across your customer portfolio, renewals, and growth.
  • Build relationships with executive stakeholders and align to business goals.
  • Lead onboarding and enable training to maximise value.
  • Drive adoption and expand value across teams.
  • Channel customer feedback for product roadmap and priorities.
  • Coordinate with Onboarding, Account Managers, and Professional Services.

🎯 Requirements

  • 3+ years in a SaaS customer-facing role.
  • Excellent communication and presentation skills.
  • Strong social listening and social media knowledge.
  • Experience with global customers across regions.
  • Able to develop and execute strategic account plans.
  • Experience using CRM/CS platforms: Salesforce, Gainsight, Zendesk, Jira.

🎁 Benefits

  • Cision Group Pension Scheme
  • Life Assurance
  • Healthcare cash plan
  • Dental Insurance
  • Private Medical Insurance
  • Gym Subsidy
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