Customer Success Manager

📋 Description

• Own retention, renewals, QBRs, and growth opportunities.
• Build executive relationships; align Brandwatch solutions with goals.
• Oversee onboarding with an Onboarding Specialist; drive adoption and ROI.
• Grow accounts by increasing adoption and embedding Brandwatch across teams.
• Voice of the customer: escalate product feedback and roadmap priorities.
• Foster a community by sharing best practices and success stories.

🎯 Requirements

• 3+ years in a customer-facing SaaS role.
• Excellent communication and presentation skills.
• Strong understanding of social platforms and social listening tools.
• Experience with global customers across multiple regions.
• Proven ability to develop and execute strategic account plans with retention outcomes.
• Experience using CRM/CS platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA.

🎁 Benefits

• Health Insurance
• Pension Plan
• Critical Illness cover
• Death Cover
• Wellness Benefit – Copenhagen Float
• Employee Assistance Programme (EAP)