Customer Success Manager

📋 Description

• Manage a broad portfolio of Enterprise and Commercial customers with scalable engagement
• Deliver value through digital touchpoints (webinars, email, in-app messaging, group sessions)
• Monitor health signals (usage, engagement, sentiment) to mitigate risk and drive adoption
• Execute playbooks to support onboarding, adoption, renewal readiness, and expansion
• Support customers with structured success journeys and best-practice guidance
• Identify and escalate at-risk accounts for Sales or higher-touch CS

🎯 Requirements

• 1-3 years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing high-volume account portfolios or working in a scaled/tech-touch model
• Strong communication skills, with the ability to engage customers effectively in one-to-many formats
• A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions
• Highly organized with the ability to manage competing priorities at scale
• Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment

🎁 Benefits

• Experience in digital customer engagement programs
• Familiarity with customer lifecycle automation, segmentation, and playbook design
• Knowledge of social listening, media intelligence, or marketing analytics platforms
• Experience creating or delivering customer-facing content (webinars, guides, onboarding materials)
• Basic understanding of data analytics or reporting tools