Customer Success Manager

📋 Description

• Engage with automotive retailers to drive engagement and growth.
• Analyse performance data to identify growth opportunities and coach retailers.
• Collaborate with internal teams and external partners to maximise product value.
• Balance proactive outreach, problem-solving and strategic thinking.

🎯 Requirements

• Experience with B2B customers to embed products and improve engagement.
• Automotive industry experience (dealerships/manufacturers/finance) and tech integrations.
• Confident building relationships and challenging internal/external stakeholders.
• Experience identifying and driving operational efficiencies and streamlined processes.
• Experience with technology integrations and APIs to improve data flow.
• Experience using data to tell stories; proficient with Excel or Looker.

🎁 Benefits

• Hybrid working model combining office and remote work.
• Remote-first periods in summer and winter.
• Pension scheme with employer and employee contributions.
• Private medical cover.
• Share Save options and car salary sacrifice.
• 28 days holiday per year plus bank holidays.