Cision

Customer Onboarding: guide customers through self-service onboarding via the Success Hub.
Portfolio Management: manage a pool of accounts and optimize engagement.
Customer Support & Inquiries: triage tickets via the Success Hub and Intercom.
Lifecycle Management & Success: ensure tools and guidance through onboarding to renewal.
Collaboration With Internal Teams: coordinate with Support, Sales, MDR, and Account Management.
Process Improvement & Scalability: help build and scale digital CS processes.

🎯 Requirements

Excellent written communication with empathy.
Familiarity with Intercom, Salesforce, Salesloft, Success Hub.
Efficient time and task management across a high-volume portfolio.
Comfortable with continual process improvement and digital tools.
Collaborates with Support, Sales, MDR, and Account Management.
Experience in customer success or digital onboarding preferred.

Apply now for this position

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot