Customer Success Manager

📋 Description

• Own customer success across strategic accounts.
• Lead onboarding and adoption with tailored success plans.
• Build trusted advisor relationships with exec and ops stakeholders.
• Conduct QBRs/MBRs to show ROI and prioritize next steps.
• Provide high-level technical support and issue resolution.
• Collaborate with Support to resolve customer queries.

🎯 Requirements

• 5+ years in customer-facing roles with engagement/training.
• Strong troubleshooting and root-cause analysis.
• Experience with JIRA, Zendesk, or similar tools.
• Proficient in at least one language (C++, Java, JavaScript).
• Solid networking basics: DHCP, DNS, HTTP.
• Hands-on Unix/Linux admin (Red Hat/CentOS/CoreOS).

🎁 Benefits

• Fully remote in Europe (CEST time zone).
• Work at AI/data infrastructure intersection.
• Exposure to enterprise accounts across EMEA.
• Influence product and engineering priorities.
• Collaboration across engineering, product, sales, marketing.
• Opportunity to contribute to AI-powered infrastructure.