Own success of CRE customers; develop scalable playbooks and touchpoints.
Serve as trusted advisor to customers; help them achieve goals and ROI.
Monitor health scores and usage to identify at-risk accounts and growth.
Design and execute scalable programs (webinars, emails, in-app guidance).
Collaborate with Sales, Product, and Support to champion the customer voice.
Track and manage renewals, escalations, and at-risk accounts with internal stakeholders.

🎯 Requirements

2–5 years in CS, AM, or Program/PM.
Experience owning the full renewal process.
Data-driven, scaled approach to managing a large book of business.
Strong communication and organizational skills; prioritize competing demands.
Experience building and executing customer programs or playbooks with measurable outcomes.
Comfort in a fast-paced, high-growth environment.
MRI software experience is a plus.
Commercial Real Estate experience is a plus.

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