Customer Success Manager

📋 Description

• Own the post-sales customer journey from onboarding and adoption through renewal, working closely
• Develop account plans, define success goals, track progress, and maintain alignment across internal
• Establish post-sale requirements and onboarding plans to deliver seamless and high-impact
• Build and maintain strong relationships across customer accounts, earning trust and identifying
• Triage, resolve, document, and track customer-reported issues, escalating technical matters to
• Advocate for customer needs internally and contribute customer feedback and insights to product

🎯 Requirements

• 5+ years of customer-facing professional experience, including at least 2 years in Software as a
• Proven experience managing high-Annual Recurring Revenue (ARR), high-touch customer accounts
• Demonstrated track record of delivering measurable customer and business outcomes through creative
• Strong customer-centric mindset combined with sufficient technical fluency to confidently
• Excellent executive-level communication and presentation skills, with the ability to communicate
• Strong organizational and prioritization skills, with the ability to manage multiple accounts

🎁 Benefits

• Base salary of $120,000-155,000 USD
• Meaningful equity
• Remote-first work within the United States
• Annual company offsites in a variety of locations
• Unlimited Paid Time Off (PTO) plus 14 company holidays
• 12 weeks of fully paid parental leave with a flexible return-to-work policy