Build and manage strong client relationships on both strategic and operational levels
Own the customer journey, overseeing onboarding, product adoption, retention, and overall account
Lead renewal negotiations with a focus on minimizing churn and maximizing value
Act as the subject matter expert on maritime issues, addressing clients’ technical and business
Deliver impactful training sessions and engaging product webinars
Gather and relay user feedback to help guide future product development

🎯 Requirements

4+ years of Customer Success or Account Management experience
Strong background in the maritime domain or trading & shipping industry
Expertise in SaaS platforms and experience working with global enterprise clients
Commercial acumen and experience negotiating contracts
Proven history of effective cross-functional work with product and technical teams
Willingness to travel internationally (approximately 30% of the time)

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Get alerts for new remote customer support jobs

A weekly email with new matches. Unsubscribe anytime.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot