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crm hubspot account management salesforce gainsight
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📋 Description

  • Own post-sale lifecycle: adoption, retention, loyalty, growth.
  • Build trusted advisor relationships with key stakeholders.
  • Drive account growth through upsell, cross-sell, and renewals.
  • Define and execute growth plans aligned with client goals.
  • Collaborate with internal teams to ensure client success.
  • Manage and resolve client issues; collect feedback for improvements.

🎯 Requirements

  • 5+ years in Customer Success/Account Management/CS in SaaS/tech.
  • CRM: Salesforce and HubSpot; CS platforms Gainsight/Totango.
  • Excellent communication; explain tech clearly.
  • Proven ability to build long-term relationships with B2B clients.
  • Analytical mindset; diagnose client pain points.
  • Bachelor's degree; Advanced English proficiency.

🎁 Benefits

  • 100% remote work with LATAM team; coworking options.
  • Competitive salary.
  • Paid time off; sick leave; birthday day off.
  • Team-building activities: coffee breaks, tech talks, after-work events.
  • Refundable annual credit for perks.
  • Growth opportunities and Future Talent network access.
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