Customer Success Manager

📋 Description

• Manage a book of global, complex customers who have invested in Conga to power their revenue
• Perform detailed adoption analysis and engage customer in joint planning to increase adoption
• Lead value realization activities like customer stakeholder alignment and roadmap reviews
• Drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by
• Act as a facilitator, coach, and consultant
• Drive adoption of Conga products, identify expansion, own mitigation of risk, and improve health

🎯 Requirements

• 3-5 years of experience in a customer success role
• Proven track record of managing and growing customer relationships in large enterprise or strategic
• Strong project management or consultant experience
• Change agent mindset with problem-solving skills
• Strong technical background and acumen in revenue management and/or contract management software
• Proficient in analyzing complex data sets and deriving actionable insights

🎁 Benefits

• Equal Opportunity Employer
• Reasonable accommodation for disabilities
• Diverse, inclusive, and authentic workplace
• Opportunities to innovate and support growth through individual and team development