Customer Success Manager

📋 Description

• Owns a portfolio of Enterprise accounts and is the primary relationship steward between those
• Builds proactive, outcome-driven strategies that deliver measurable value — resulting in strong
• Develops SMART goals collaboratively with the customer, tracked rigorously, and used to demonstrate
• Sets the strategic agenda, builds executive relationships, co-creates success plans, and
• Partners with Sales, Renewal Management, Professional Services/Partner team, Support, and Product.
• Reads signals — engagement patterns, stakeholder changes, adoption gaps, unresolved friction — and

🎯 Requirements

• 3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a
• Outcome orientation and ability to develop SMART goals.
• Proactive strategy and sales alignment.
• Risk identification and mitigation skills.
• Curiosity and product fluency.
• Strong communication, interpersonal skills, and relationship building.

🎁 Benefits

• Variable incentive pay component.
• Flexible work options.
• Full range of benefits including medical and dental insurance.
• Base salary range $100,000 — $125,000 USD.