Owns a portfolio of Enterprise accounts as the primary relationship steward
Build proactive, outcome-driven strategies to drive retention, expansion, and pipeline
Develop SMART goals collaboratively with customers and track progress
Set strategic agenda, build executive relationships, co-create success plans
Proactively identify opportunities to expand value
Partner with Sales, Renewal Management, Professional Services/Partner team, Support, and Product

🎯 Requirements

3-5 years recent, hands-on experience in B2B SaaS Customer Success, Account Management, or closely
At least some experience in enterprise or complex mid-market environment
Outcome orientation and SMART goal development
Proactive strategy and sales alignment
Risk identification and mitigation
Curiosity and product fluency

🎁 Benefits

Flexible work options
Medical and dental insurance
Variable incentive pay component
Competitive compensation and benefits packages
Equal Opportunity Employer

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