Customer Success Manager

📋 Description

• Oversee daily customer site operations, proactively addressing challenges and ensuring a seamless
• Ensure a successful customer deployment while driving continuous improvement and customer
• Serve as the primary point of contact for escalated technical issues, driving timely resolution and
• Coordinate warehouse mapping, preventive maintenance, and system upgrades to maximize system
• Own the change request process, aligning customers and internal teams on impacts to scope
• Compile and analyze key performance metrics, including throughput, units per hour (UPH), and lines

🎯 Requirements

• Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field.
• 5+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
• Knowledge of networking and network technology, such as routers, WIFI, switches, and firewalls.
• Ability to communicate technical/complex information both verbally and in writing.
• Strong ability to manage multiple priorities and respond effectively to urgent or high-pressure
• Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.