Customer Success Manager

📋 Description

• Oversee the client lifecycle and drive adoption to ensure satisfaction and retention.
• Collaborate with TAMs, Professional Services and Support to scope and deliver requirements.
• Build trust and strong relationships with key influencers and executives.
• Design programs to expand adoption, usage and value across customers.
• Share customer success stories to inform GTM and marketing.
• Review concerns and drive get-well plans to improve the experience.

🎯 Requirements

• Bachelor’s degree required.
• 3+ years pre-sales customer/account management or 2+ years post-sales.
• Ability to travel for meetings and events.
• Proven ability to interact across organizations to ensure outstanding service.
• Experience with CS platforms (PlanHat) preferred.
• CCSM Level 1 and Level 2 certifications.

🎁 Benefits

• Fully company-paid medical, dental and vision insurance.
• Generous PTO and paid parental leave.
• 401(k) with company match.
• Hybrid or remote work options depending on position.
• Annual Costco membership and cell phone stipend.
• Commuter benefits and in-office perks.