Customer Success Manager

📋 Description

• Build consultative relationships to drive adoption and long-term success
• Manage a high-volume SaaS book across SMB and mid-market brands
• Drive retention and product adoption across 450-key accounts
• Lead daily calls using AI tools to scale tech-touch playbooks
• Identify recurring challenges and create scalable solutions and resources
• Conduct QBRs, pricing reviews, and value-proposition pitches

🎯 Requirements

• 5+ years in a customer-facing SaaS role
• Experience with supply chain, manufacturing, commerce, or retail customers
• Proven skills in client retention and strategic account management
• Data fluency—analyze usage patterns, KPIs, and business impact
• Proficient with Salesforce, ChurnZero, Gong, and emerging AI tools
• Strong cross-functional collaboration and communication

🎁 Benefits

• Fast-growing company experiencing rapid growth
• Global product usage with career development
• Work From Anywhere for 30 days in six months
• Paid birthday day off
• Global Cin7 Day dedicated to wellbeing
• Medical Insurance after probation