Customer Success Manager

📋 Description

• Manage a dedicated book of business in a high-touch model.
• Build trusted relationships via weekly/monthly meetings and calls.
• Engage multiple stakeholders to ensure long-term partnership.
• Act as trusted product advisor, driving UpKeep usage.
• Share best practices on adoption and workflow optimization.
• Deliver value-driven engagements like adoption check-ins and QBRs.

🎯 Requirements

• 2+ years in customer-facing CS or account mgmt.
• Experience with Salesforce.
• Experience measured by revenue retention metrics.
• Experience at cloud-based or SaaS companies.
• Bachelor's degree a plus.
• Ability to travel up to once per quarter.

🎁 Benefits

• Equity and upside; competitive comp and benefits.
• Remote-first culture with LA HQ.
• Health, focus, and long-term growth support.
• Impact asset operations and AI-enabled platform.