Customer Success Manager

📋 Description

• Oversee the client lifecycle and proactively drive adoption of QGenda to ensure ongoing customer
• Work cross-functionally with (Technical Account Managers) TAM’s, Professional Services and Support
• Build trust and strengthen long term relationships with key influencers and executive stakeholders
• Design and execute programs to expand and deepen QGenda adoption, usage and value across your
• Share customer success stories across the company to help inform our Go To Market strategies and
• Review incoming customer concerns and drive appropriate get-well plans to improve all aspects of

🎯 Requirements

• Proven ability to interact across organizations to ensure outstanding service is delivered to
• Create evangelists by listening to customers closely and delighting them with our user experience
• Adept at moving quickly between low level execution and high-level strategic thinking
• Ability to independently organize own work, set priorities, and meet critical time deadlines
• Bachelor’s degree required
• 3+ years of pre-sales customer / account management -OR- 2+ years of post-sales customer

🎁 Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more