UpKeep

51-200 employees
2 jobs posted

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Customer Success Manager

Customer Support

Added

1 hour ago

Location

🇺🇸 Los Angeles

Type

Full time

Salary

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Related skills

account management customer success salesforce saas ai tools

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📋 Description

Manage a dedicated book of business within a medium-touch engagement model
Serve as a trusted product expert, driving ongoing adoption of UpKeep's core platform and add-on
Meet quarterly engagement metrics across assigned accounts
Drive key account outcomes, including securing verbal renewal commitments, moving accounts out of
Deliver product walkthroughs and training sessions as needed
Engage customers across multiple channels: email, phone, video conferencing, webinars, and

🎯 Requirements

Bachelor's Degree a plus in business, communications, or similar field
2+ years experience in a customer-facing customer success or account management role
Experience with Salesforce
Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
Experience with a previous cloud-based or SaaS company
Ability to honor deadlines and follow through on commitments

🎁 Benefits

Competitive base salary + company bonus + variable + benefits
Equity and upside, not just a paycheck
Benefits that support your health, focus, and long-term growth
Remote-first work with deep investment in LA HQ

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