Customer Success Manager

📋 Description

• Manage a dedicated portfolio of approximately 40–60 Mid-Market customers, serving as their
• Lead customer onboarding, including kickoffs, milestone reviews, and guidance toward the first
• Develop a strong understanding of customer objectives and translate them into measurable, mutually
• Provide proactive and consultative guidance through strategic touchpoints and value-focused
• Monitor customer health and adoption trends, identifying risks early and taking action to address
• Partner with Account Management on retention and expansion opportunities while coordinating with

🎯 Requirements

• 2+ years of experience as a Customer Success Manager working with technical products in a SaaS
• Experience communicating with software developers and engaging with customers on technical topics.
• Strong customer-centric mindset, with the ability to form clear opinions and provide strategic
• Demonstrated ability to understand the business context behind customer requests and identify
• Strong organizational and prioritization skills, with the ability to manage multiple customers and
• Comfort working in ambiguous or complex situations, combining business understanding, technical

🎁 Benefits

• Annual salary of $80,000 USD, or equivalent in local currency, depending on experience and subject
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for
• 16 weeks of paid parental leave.
• Unlimited paid time off.
• Remote-work and wellness stipends.
• Professional development budget.