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11 days ago
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Full time
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account management customer success enterprise software onboarding stakeholder management
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📋 Description

  • Champion customer success across assigned accounts to drive onboarding and renewal.
  • Understand customers' key business challenges to deliver impact and opportunities.
  • Build executive relationships across accounts, including C-level, to solidify partnerships.
  • Work with Sales to develop growth and retention plans and improve adoption.
  • Own Customer Success Plans and track KPIs (onboarding, NPS, adoption).

🎯 Requirements

  • 3+ years Customer Success Management experience.
  • CSM experience with Cloud-based enterprise software is a plus.
  • Ability to work independently and in a strong team environment.
  • Excellent communication, presentation and negotiation skills.
  • Ability to grasp and explain technical and business concepts clearly.
  • Willingness to travel.

🎁 Benefits

  • Inclusive environment that values diversity and inclusion.
  • Training and development opportunities to grow your career.
  • Collaborative culture with support and teamwork.
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