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Serve as the primary post-sale contact for Apple device management and security.
Build and maintain executive-level relationships with key stakeholders.
Lead strategic account reviews, health checks, and planning sessions aligned to goals.
Drive adoption and maturity of Jamf solutions to achieve measurable outcomes.
Own the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.

HS Diploma / GED Degree (Required)
3-5+ years in Customer Success or Account Management (SaaS) (Required)
Experience managing enterprise or mid-market accounts with complex needs (Required)
Familiarity with Apple ecosystems (macOS/iOS) and enterprise IT workflows (Required)
Strong SaaS lifecycle, renewals, and customer health metrics understanding (Required)
Excellent communication, negotiation, and executive presence (Required)

Customer Success Manager

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