Customer Success Manager

📋 Description

• Primary post-sale contact for assigned accounts.
• Build executive-level and operational relationships with stakeholders.
• Lead account health reviews and planning sessions.
• Drive adoption and maturity of Jamf solutions.
• Own renewals for CS-owned accounts (forecasting and renewal activities).
• Collaborate with Sales and Technical teams to identify upsell opportunities.

🎯 Requirements

• HS Diploma / GED required
• 3-5+ years in Customer Success or Account Management within a SaaS environment
• Experience managing enterprise or mid-market accounts with complex needs
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics
• Excellent communication, negotiation, and executive presence

🎁 Benefits

• 2025 Best Companies to Work For by U.S. News
• 2025 Newsweek America's Greatest Workplaces for Mental Well-being
• 2024 Forbes Most Trusted Companies
• Volunteer time off for community support
• High employee retention rate
• Inclusive, supportive culture with #OneJamf