Customer Success Manager

📋 Description

• Serve as the primary post-sale contact for assigned accounts, advising on Apple device management and security.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning with customers.
• Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
• Own the full renewal process for CS-owned accounts.
• Maintain CRM/CS records in Salesforce and Gainsight.

🎯 Requirements

• 3-5+ years in Customer Success or Account Management in SaaS.
• Proven enterprise or mid-market account management experience.
• Familiarity with Apple ecosystems (macOS/iOS) and enterprise IT workflows.
• Strong SaaS lifecycle, renewals, and health metrics understanding.
• Excellent communication, negotiation, and executive presence.
• Education: HS Diploma; 2-year degree or higher; Jamf certs preferred.

🎁 Benefits

• Named 2025 Best Companies to Work For by U.S. News.
• Named 2025 Newsweek America's Greatest Workplaces for Gen Z.
• Named Forbes Most Trusted Companies in 2024.
• Named 2024 PEOPLE 'Companies That Care' award.
• We train you and support vertical and horizontal career growth.
• Bootcamp training enables confident conversations with customers.