Customer Success Manager

📋 Description

• Manage day-to-day relationships with Exiger customers (EMEA) based in London.
• Ensure customers derive value from Exiger’s SaaS tools and due diligence products.
• Coordinate with internal teams to deliver onboarding, support, and optimization.
• Own the customer renewal lifecycle and identify expansion opportunities.
• Educate customers on products, scopes, and processes; act as brand ambassador.

🎯 Requirements

• 3-5 years of customer-facing experience in a SaaS environment.
• Experience with customer success software (e.g., Gainsight).
• Strong understanding of technology products, third party risk, and supply chain risk.
• Excellent communication, presentation, and project management skills.
• Commercial awareness and ability to navigate renewals and growth opportunities.

🎁 Benefits

• Hybrid work policy; based in London with flexible work options.
• Exposure to Gartner-recognized supplier risk management solutions.
• Collaborative, fast-paced environment with growth opportunities.