Customer Success Manager

📋 Description

• Own a book of customer accounts from week one; provide consultative advice and drive product
• Build relationships with customers and platform partners (Meta, Pinterest, Snapchat, TikTok
• Collaborate with product teams to maintain a quick feedback loop between customers and product.
• Manage day-to-day communication and online marketing expertise to nurture accounts.
• Travel for quarterly business reviews, conferences and industry events as required.

🎯 Requirements

• 3+ years of experience in a Customer Success or similar role.
• Strong understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and
• Empathetic with a positive attitude and desire to help customers reach goals.
• Results-driven with a bias for action and collaboration.
• Ability to translate data into insights and explain complex concepts clearly.
• Excellent spoken and written English communication skills.

🎁 Benefits

• Inclusive global culture with 750+ teammates across 24 locations.
• Global impact and career development opportunities.
• Wellbeing support including healthcare, mental health services, and work-life balance.
• Equity options and competitive compensation.
• Flexible Hybrid Workplace with remote options and occasional travel.