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17 days ago
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customer success renewals gainsight expansion planhat

📋 Description

  • Own NDR and health of 100+ accounts
  • Lead QBRs for top 20% accounts
  • Drive adoption, renewals, and expansion
  • Identify and save at-risk accounts
  • Refine automated sequences for scaled segment

🎯 Requirements

  • 3-5 years CS or Account Management experience
  • Experience managing 50+ accounts
  • Comfort with CS platforms (Planhat, Gainsight)
  • Strategic mindset to find business pain
  • Builder mentality and efficiency
  • Ability to pivot from automated to executive sessions

🎁 Benefits

  • Remote-first/hybrid-flexible work setups
  • Healthcare coverage from day 1
  • Retirement plans with company match
  • Unlimited PTO
  • Annual learning & wellness benefit
  • Career progression and professional development
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